Privacy policy

Privacy Policy** At Aloha Senior 411, we are committed to safeguarding the personal information of our clients in compliance with applicable data protection and privacy laws. This Privacy Policy outlines our practices for collecting, using, and protecting your personal information when you visit our website or engage with our senior moving services.

**Information We Collect** We collect various types of information to better serve you. This includes details you provide directly through our contact forms, such as your name, address, phone number, and email address. Additionally, we may gather information relating to your preferences and interactions with our services to improve our offerings.

**How We Use Your Information** Aloha Senior 411 uses the information we collect to personalize our services and enhance your experience with us. Your personal data is utilized for communication purposes, including responding to inquiries and providing updates regarding our services. Furthermore, we may use this information to comply with legal obligations or internal recordkeeping requirements.

**Protection of Your Information

** We prioritize your privacy and employ advanced security measures to protect your personal data from unauthorized access, alteration, or disclosure. Our team takes all reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy. By accessing or using the Aloha Senior 411 website or engaging with our services, you consent to the data collection and practices detailed in this Privacy Policy. We reserve the right to modify this policy at any time, and recommend reviewing it periodically for any changes. Should you have any questions or concerns about our privacy practices, please feel free to contact us.

This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our website, forms, or services.

What We Collect
When you submit your information through our website or intake forms, we may collect:

Your full name
Email address
Phone number
Additional information you choose to share (e.g., service needs, property address)
How We Use Your Information
We use your information to:

Contact you about our services
Schedule consultations or home visits
Send helpful updates, resources, or follow-ups
Improve our offerings to better serve families and seniors
We do NOT sell, rent, or share your personal information with third parties for marketing purposes.

Data Protection
We take appropriate measures to protect your information from unauthorized access or disclosure. All submissions are stored securely, and access is limited to authorized team members only.

Your Consent
By submitting your contact information, you agree to allow Aloha Senior 411 to contact you for purposes related to our services.

Opt-Out
You may opt out of communications at any time by emailing us at [email protected] or replying “STOP” to any SMS message.

 

AS411 PRIVACY POLICY

Aloha Senior 411 Partners (AS411)

 

1. INTRODUCTION

Aloha Senior 411 Partners (“AS411,” “we,” “us,” “our”) provides senior transition services, home preparation services, contractor coordination, and related online tools including:

·         The AS411 Website

·         AS411 Mobile and Web Applications

·         Client Portal

·         Contractor Portal

·         Messaging Hub (SMS/Text, Email, In-App Chat)

·         File & Photo Upload System

We take your privacy seriously. This Privacy Policy explains:

·         What data we collect

·         How we use it

·         How we store and protect it

·         Your rights under U.S., Hawaii, GDPR, and CCPA standards By using any AS411 site or app, you agree to this Privacy Policy.

 
2. INFORMATION WE COLLECT

We collect several categories of information.

A. Information You Provide

·         Name

·         Phone number

·         Email address

·         Mailing & property addresses

·         Relationship to homeowner (e.g., Trustee, Executor, POA)

·         Contents to keep/discard/donate

·         Work Order details

·         Family or decision-maker information

·         Uploaded documents (trust papers, POA forms, etc.)

·         Messages sent through the AS411 platform

·         Signatures (electronic)

·         Contractor invoices or receipts

B. Photos & Media

·         Before/after home photos

·         Cleanup progress photos

·         Contractor job verification photos

·         Contents photos for client authorization

Note: AS411 only uses home photos for marketing if a separate Media Release is signed.

C. Automatically Collected Data

·         Device type

·         IP address

·         Browser version

·         App usage logs

·         Form entries

·         Error reports

·         Log-in timestamps

·         SMS delivery confirmations

·         Geo-location (if enabled)

D. Contractor-Specific Data

·         Business name

·         Tax ID

·         License information

·         Insurance documents

·         Work logs & time entries

·         Uploaded receipts

·         Job photos

·         Payment information (non-bank account storage)

 
3. HOW WE USE YOUR INFORMATION

We use personal data only for legitimate business purposes, such as:

A. Delivering AS411 Services

·         Scheduling clean-outs, repairs, and inspections

·         Managing contractor workflows

·         Approving work orders

·         Messaging and coordination

·         Processing deferred payments

·         Escrow communication

B. Communication

·         Text alerts

·         Appointment reminders

·         Job updates

·         Project approvals

·         Account notifications

C. Safety & Compliance

·         Verifying legal decision-maker authority

·         Preventing fraud

·         Compliance with elder-protection laws

·         Access authorization

D. Improving AS411 Tools

·         App functionality

·         User experience

·         Security enhancements

·         Troubleshooting and bug fixes

E. Legal Requirements

We may use or disclose data if required to comply with:

·         Hawaii State Law

·         Trust, probate, or POA verification requirements

·         Law enforcement requests

·         Protection of life or safety

 
4. HOW WE SHARE INFORMATION

We never sell your data.

We may share information with:

A. Trusted AS411 Contractors

Only what is necessary for:

·         Completing repairs

·         Clean-out work

·         Photography/staging

·         Payments & reimbursements

Contractors must sign AS411 confidentiality agreements.

B. Escrow Companies

For reimbursement of deferred payments.

C. Senior Living Communities / Referral Partners

Only with your permission.

D. Service Providers (Technology Platforms)

Examples:

·         Supabase / Firebase (secure file storage)

·         Uploadcare

·         SMS gateways

·         Email service providers

These companies store data securely on our behalf.

E. Legal Representatives

Only when you authorize us (trust, estate, or POA work).

 
5. SENIOR & VULNERABLE USER DATA PROTECTION

AS411 often works with seniors, trustees, and families experiencing life transitions. We apply extra protections:

·         Photos stored with controlled access

·         No sharing of addresses without authorization

·         Family disputes handled with documented decision-maker authority

·         No disclosure of care status or medical situations

·         No sharing of financial data except to escrow

We voluntarily follow principles similar to HIPAA for sensitive data, even though AS411 is not a healthcare provider.

 
6. DATA STORAGE & RETENTION

A. Storage

Data may be stored in:

·         Encrypted cloud-based storage (Supabase/Firebase/Uploadcare)

·         Secure databases with limited internal access

·         Encrypted backups

All systems follow modern security standards.

B. Retention Timeline

AS411 retains data:

·         Client project files: 7 years

·         Contractor invoices/photos: 7 years

·         Messaging logs: 2 years

·         Access logs: 90–365 days

·         Deleted items: Removed from public access immediately but may persist in backup archives for up to 180 days

C. Your Right to Request Deletion

You may request deletion at any time unless:

·         A project is active

·         A legal restriction applies (trust/probate)

·         A contractor dispute or invoice is open

 
7. GDPR-SYLE RIGHTS (EU & International Users)

Even though AS411 operates primarily in the U.S., we voluntarily follow GDPR principles.

You have the right to:

·         Access your data

·         Correct inaccurate data

·         Request deletion

·         Restrict processing

·         Request data export

·         Withdraw consent (for messaging/marketing)

 
8. CCPA-SYLE RIGHTS (California Residents)

We voluntarily align with CCPA standards:

You have the right to:

·         Know what personal data we collect

·         Request deletion

·         Opt-out of data sharing (we do NOT sell data)

·         Access categories of data stored

·         Request correction of inaccuracies

 
9. CHILDREN’S PRIVACY

AS411 does not serve minors and does not knowingly collect information from users under 18.

 
10. SECURITY PRACTICES

We use:

·         Encrypted file transfers

·         Limited internal access controls

·         Multi-factor authentication

·         Regular security audits

·         Activity logs

However, no digital system is 100% secure.
Users accept inherent risks in online data transmission.

 
11. THIRD-PARTY LINKS

Our website or app may link to:

·         Senior communities

·         Contractors

·         Real estate sites

·         Referral partners

We are not responsible for third-party privacy practices.

 
12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.
Changes will be posted on our website and apps with a new effective date.